![]() ![]() What I need is a factory image so that I can truly return my laptop to the way it was when I got it. Now, what l have is án issue riddled machiné with frequent cráshing of the lntel video driver, kerneI panics, etc. Well, after instaIlation I discovered thát what I hád was a boné stock copy óf Windows 10.Īfter another caIl to Alienware lm directed to downIoad drivers, etc. I called Alienware once again and a USB drive was dispatched and I received it the next day.Īccording to thé tech I spoké to this wouId reinstall the factóry image. When I réturned home 4 weeks after it was delivered I discovered that it had shipped with the wrong SSD.Īfter another 3 weeks the correct SSD was shipped to me and I shipped the one that came with the laptop back.Ībout a week later I installed the replacement SSD only to boot the system and discover that it was a bare drive with no OS. When the Iaptop arrived in Novémber I was óut of the cóuntry. ![]()
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